Technical Support Specialist (Business Comms)

Salary: $37,440 - 47,840 per year
Requirements:
Were looking for a technical college graduate or someone with equivalent experience in IT, VoIP, and internet access technologies. You should be familiar with setting up, configuring, and troubleshooting switches, routers, IP phones, firewalls, Wi‑Fi devices, and related equipment. A solid understanding of general electronics hardware and common communication protocols is required. Experience with PC hardware and software, network connectivity, and desktop operating systems including Windows 7 through Windows 11 and macOS is needed. Strong troubleshooting ability is essential. You should deliver excellent customer service and communicate in a personable, professional manner. The role requires strong multitasking, prioritization, and time-management skills. We need someone who can work independently as well as collaboratively within a team. You must be a self-starter with a strong work ethic and a high level of attention to detail. You must be comfortable using hand tools and power tools such as drills, screwdrivers, and cutting tools. Strong communication and documentation skills are required. You must be able to listen, read, write, and speak English clearly. Reliable transportation is required for commuting and traveling to client sites in the NY metro area. An associate degree is preferred. You must be able to lift up to 40 pounds. Regular, punctual attendance is required. You must be willing to travel up to 25%. This is an on-site role in Melville, NY.
Responsibilities:
Well have you follow direction from our department manager and leadership on assigned tasks. You will respond to client support tickets and work to resolve issues or complete moves, adds, and changes for VoIP, internet, and data services in a timely way. Youll create, update, and respond to support tickets as needed. You will suggest solutions and escalate issues when necessary to help our team and customers troubleshoot and resolve problems with our voice, internet, and data services. Youll assist with configuring and installing hardware and software for VoIP services, internet access, peripheral devices, and mobile devices at customer sites and internally. You will perform cable drops, install switches, crimp and terminate cables, and complete similar field and in-house tasks. Youll load and configure desktop applications for internal and customer use as directed. You will provide remote and on-site technical support to diagnose and fix issues with the services we provide. Youll create and maintain technical documentation and systems as needed.
Technologies:
Hardware Support macOS Mobile Network Windows Ada
More:
We are seeking a Technical Support Specialist for an on-site position in Melville, NY. This is a great opportunity for a recent technical college graduate or someone with equivalent experience who wants to learn a new industry and work hands-on with modern telecommunications infrastructure. We support advanced voice and data communication systems that are critical to our clients daily operations, and we offer a collaborative environment with benefits including dental insurance, health insurance, a health savings account, life insurance, and paid time off. The pay range is $18.00 to $23.00 per hour.
last updated 31 week of 2026