Desktop IT Specialist
Core
Provision, manage, and support Windows 11 and macOS devices for hybrid and remote users in a manufacturing/distribution environment.
Role type
Desktop IT Specialist (Tier 1/2 support)
Builds
Secure remote access, virtual meeting infrastructure, and shop-floor device support
Domain
Manufacturing / IT Operations
Required skills
Windows 11 and macOS device management, MDM (Intune, Jamf Pro), Microsoft Entra ID administration, phishing-resistant MFA, endpoint security triage, ITSM platform usage, user training delivery, technical documentation
Preferred skills
CompTIA A+/Network+/Security+, Microsoft 365 certification, Modern Desktop Administrator Associate, ITIL 4 Foundation, Crystal Reports, DevExpress dashboards, Power BI, basic SQL troubleshooting
Technologies
Windows 11, macOS, Microsoft Intune, Windows Autopilot, Jamf Pro, Microsoft Entra ID, Microsoft Defender, SentinelOne, Freshservice, ServiceNow, Jira Service Management, Crystal Reports, DevExpress, Power BI, SQL, Microsoft 365, Teams, SharePoint, OneDrive, iOS, Android
Responsibilities
Provision and manage Windows 11 and macOS devices using MDM tools; resolve Tier 1 and Tier 2 incidents via ITSM platform; support hybrid/remote users with secure access and AV equipment; provide hands-on assistance at plant locations for kiosks and shop-floor PCs; administer user identities and authentication in Microsoft Entra ID; respond to endpoint security alerts and perform initial containment; maintain endpoint health via patching and encryption; support Microsoft 365 suite adoption; troubleshoot and maintain Crystal Reports, DevExpress dashboards, and Power BI reports; manage asset records in ITAM system; handle onboarding and offboarding processes; create and maintain knowledge base articles.
Seniority
Mid-level, hands-on IC