Payment Operations Analyst
Core
Resolve payment exceptions, incidents, and disputes for a regulated embedded banking platform, acting as the last line of defense for automated transactions.
Role type
Mid-level IC payment operations analyst
Builds
Exception handling workflows and AI agent feedback loops for payment reconciliation and control
Domain
Fintech / Embedded Banking / Payments
Deliverable
production ML models
Required skills
Payment operations, incident resolution, reconciliation, SQL, data analysis, AI tool usage, stakeholder management
Preferred skills
Payments/banking background, French language, BI tools (Metabase), automation mindset
Technologies
SQL, Metabase, AI agents
Responsibilities
Resolve end-to-end payment incidents and exceptions, manage card disputes and chargebacks, execute Level-1 controls on payment flows, build and test SOPs with the AI automation team, act as payment expert for support and product teams
Seniority
Mid-level, hands-on IC
