Technical Support Technician
Core
Provide technical problem-solving and support for end users and dealers across video and film technology product lines.
Role type
Technical Support Technician (Video/Film Technology)
Builds
Client workflows and operational solutions for video/film products
Domain
Video production and post-production technology
Deliverable
client delivery
Required skills
Computer hardware and software troubleshooting, video and audio standards knowledge, IP-based video/audio protocols, ticketing system management, remote desktop support, technical documentation, workflow management
Preferred skills
SDI video standards, HDMI/DVI protocols, video/audio encoding standards (ProRes, DNx, H.264, HEVC), IP transmission protocols (ST 2110, RTP, RTSP, RTMP, SRT)
Technologies
Linux, macOS, Windows, JIRA
Responsibilities
Diagnose and resolve technical issues via remote desktop, manage support requests in Jira, test customer workflows and technologies, document active customer cases for engineering review, provide technical feedback to Marketing and Sales
Seniority
Mid-level, hands-on IC
