IT User Support Engineer
Core
Provide Level 1 and Level 2 technical support for desktop hardware, operating systems, software, and productivity applications.
Role type
IT User Support Engineer
Builds
Employee workstations, network connectivity, and IT asset inventories
Domain
Financial services / IT Infrastructure
Deliverable
infrastructure
Required skills
Hardware troubleshooting, OS support (Microsoft, Linux), Network troubleshooting, Ticket management, User onboarding/offboarding, Remote support configuration
Preferred skills
None stated
Technologies
Microsoft, Linux, VPN
Responsibilities
Diagnose and troubleshoot hardware, software, computer systems, telephony, and network-related issues; Respond to IT support tickets and call-outs; Manage employee onboarding and offboarding including workstation setup and account provisioning; Maintain accurate IT asset inventories; Provide remote IT support including VPN connectivity and remote access configuration; Install, configure, and troubleshoot printers, scanners, and network connections.
Seniority
Mid-level (3+ years experience)