Senior Technical Support Engineer - Wireless Networking
Core
Senior-level technical support for wireless networking products, environments, and mobile handheld devices.
Role type
Senior Technical Support Engineer (Wireless Networking)
Builds
Diagnostic support for Wi-Fi connectivity, performance, roaming, and configuration in mobile environments.
Domain
Wireless Networking / Mobile Device Support
Deliverable
client delivery
Required skills
Wi-Fi troubleshooting, IEEE 802.11 standards, Android device support, network administration, firewall/VPN configuration, RADIUS/802.1X authentication, analytical problem-solving
Preferred skills
Experience with mesh systems, bridges, repeaters, WLAN controllers, cloud-managed wireless platforms, AML devices
Technologies
Active Directory, Android, Cloud, Firewall, LESS, Mobile, Network, VPN, WLAN, Windows
Responsibilities
Diagnose connectivity, performance, roaming, coverage, capacity, interference, authentication, and configuration issues; troubleshoot full Wi-Fi connection path including client devices, OS, drivers, adapters, APs, mesh systems, bridges, repeaters, controllers, routers, switches, firewalls, VLANs, and network services; assist customers with AML device setup and configuration; support AML software utilities and systems; collaborate with engineering, product management, and QA teams.