用户反馈资深运营（J106473）
Core
Manage the end-to-end operation of the user feedback channel, including triage, escalation, and closed-loop resolution, while driving AI efficiency projects and translating feedback into product improvements.
Role type
Senior User Feedback Operations Manager
Builds
A scalable user feedback handling mechanism and AI-driven efficiency tools for the product team
Domain
Internet / User Experience / Operations
Required skills
User feedback channel management, AI tool implementation, cross-functional project leadership, data-driven root cause analysis, product improvement strategy, SOP development
Preferred skills
Vibe Coding, prompt engineering, automated workflow design, crisis management
Technologies
Large language models, AI coding assistants, automation platforms
Responsibilities
Oversee the daily operations of the user feedback channel, manage complex and high-value feedback cases, monitor public opinion and risks, lead AI efficiency projects, analyze feedback data to identify product gaps, and establish closed-loop improvement mechanisms.
Seniority
Senior, hands-on IC with team management experience
