Computer Technician and Programmer for Help Desk
Core
Provide Tier 2 technical support and develop automation toolsets for client workstations, networks, and Microsoft 365 environments.
Role type
Senior IC help desk technician and systems automation engineer
Builds
Automated scripts and tools for IT operations
Domain
Managed IT services for small businesses
Required skills
PowerShell, Bash, Python, C#, Windows 7–11 support, Office 365 administration, VoIP support, networking (VLANs, DHCP, DNS), desktop/laptop troubleshooting
Preferred skills
Java, .NET, GraphQL, HTML/CSS/JavaScript, Syncro PSA, Datto RMM, Ubiquiti networking
Technologies
Bash, C#, CSS, Flask, GraphQL, Java, JavaScript, Microsoft 365, Office 365, PowerShell, Python, REST, Windows, ASP.NET
Responsibilities
Develop and refine automation scripts using APIs and scripting languages; resolve escalated Tier 2 technical issues for clients and staff; monitor and optimize client workstations, printers, and network devices; manage client backups and perform entry-level systems administration; configure Microsoft 365 policies and user accounts; train client team members on technology usage.
Seniority
Mid-level, hands-on IC
