Microsoft Solutions Specialist
Core
Design and implement automated solutions to eliminate repetitive tasks, integrate systems, and improve operational efficiency within an MSP environment.
Role type
Technical Automation Engineer (MSP)
Builds
Automated workflows, API integrations, and scalable process solutions for MSP clients.
Domain
Managed Service Provider (MSP) / IT Operations / Process Engineering
Required skills
Technical automation, scripting (PowerShell, Python), API integrations, MSP tools (ConnectWise, IT Glue), RMM/PSA platforms, security-focused automation (SIEM, SOAR), Microsoft 365, cloud automation
Preferred skills
None stated (via careerplan.io/jobs/59-00E-5F-C68-microsoft-solutions-specialist-at-leadingit)
Technologies
Power Automate, Zapier, ConnectWise Automate, Manage, IT Glue, PowerShell, Python, Microsoft 365, Copilot, SIEM, SOAR
Responsibilities
Identify process inefficiencies and create automated solutions; Build and manage automations across tools; Integrate internal and client-facing platforms using APIs and middleware; Lead automation initiatives for ticket routing, reporting, and alert escalation; Document workflows and automation logic; Monitor and maintain automation stability and performance; Partner with service and operations teams to prioritize high-impact improvements.
Seniority
Mid-level, hands-on IC