Serviceberater Energiewirtschaft (m/w/d) – 2.600 € / Monat HOMEOFFICE
Core
Customer service advisor for the energy sector, handling inquiries, contract changes, and billing issues for clients.
Role type
Customer service advisor (energy sector)
Builds
Customer service processes and billing operations for energy clients
Domain
Energy industry + Customer service
Deliverable
client delivery
Required skills
Commercial training or equivalent experience, customer consultation, contract management, billing and invoicing, data entry and management, internal system documentation, cross-departmental coordination
Preferred skills
Experience in the energy sector
Technologies
PC applications, digital tools
Responsibilities
Answering customer inquiries via phone and email, processing contract changes and complaints, updating customer and contract data, supporting billing and accounting processes, reviewing invoices, documenting processes in internal systems, coordinating with internal departments
Seniority
Entry-level to Mid-level