IT Key Account Manager (w/m/div.) Business Unit Europe Service
Core
Drive the digitalization strategy for a Business Unit by implementing Enterprise IT systems (ERP, CRM, FSM) and AI/Automation solutions to ensure business process efficiency and measurable value.
Role type
IT Key Account Manager / Business Process Manager
Builds
Enterprise IT systems, AI/Automation solutions, optimized business processes
Domain
Energy and Building Solutions / Enterprise IT / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Business Requirements Management, Process Optimization, Budget Management, Stakeholder Management, Project Delivery Acceptance, Citizen Development Orchestration, Team Capacity Planning
Preferred skills
Knowledge of ERP/CRM systems, Interest in AI and Automation trends
Technologies
ERP, CRM, FSM, AI, Automation tools
Responsibilities
Capture, analyze, and prioritize business requirements; Identify process optimization potentials and coordinate improvement processes; Plan, request, and control budgets for IT initiatives; Act as the central interface between Business Unit and IT for project acceptance and escalation; Manage the rollout and training of new systems and processes; Orchestrate Citizen Development activities for AI and automation implementation.
Seniority
Mid-Senior, hands-on IC