Voice / Telephony Engineer
Core
Manage and maintain cloud-based telephony platforms, ensuring reliable service availability, performance, and user access for a multi-asset broker.
Role type
Voice / Telephony Engineer
Builds
Cloud-based telephony services, contact center platforms, and voice communication infrastructure
Domain
Financial Services / Telecommunications
Required skills
Cloud telephony administration, PBX management, VoIP configuration, Call routing, IVR and queue management, User provisioning, Troubleshooting voice quality, TCP/IP networking, DNS, NAT, Firewall management, Telecommunications provider coordination
Preferred skills
SIP trunks and session management, SBC and SIP gateway configuration, Wireshark and packet capture analysis, Voice codec and QoS optimization, PSTN connectivity, AWS S3/SQS/Python scripting
Responsibilities
Manage and maintain cloud-based telephony platforms, Handle user onboarding and offboarding, Configure call routing and IVR menus, Troubleshoot voice-related issues, Monitor call quality and service availability, Maintain accurate documentation of telephony configurations
Seniority
Mid-level, hands-on IC
