Application Support Analyst
Core
Ensuring the reliability of global payment platforms by investigating transaction anomalies, diagnosing root causes, and coordinating incident resolution across B2C and Enterprise product lines.
Role type
Senior Application Support Analyst (Fintech)
Builds
Business-critical payment services and transaction flows for millions of global customers
Domain
Fintech / Global Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Oracle SQL, Postman, OpenSearch, Grafana, Linux administration, API documentation analysis, incident management, stakeholder negotiation with banks/PSPs
Preferred skills
Cloud administration, network administration, general programming knowledge
Technologies
Oracle SQL, Postman, OpenSearch, Grafana, Linux, Jira, Confluence, Slack
Responsibilities
Analyze and administer transaction flows using SQL and search tools; investigate stuck transactions and perform root-cause analysis; provide incident response and manage incident reports; coordinate release deployments and verify system health; communicate with partners and banks regarding transaction discrepancies; monitor payment services for faults using Grafana.
Seniority
Senior, hands-on IC