Teamleiter (m/w/d) Outbound-Team / Service-Center
Hybrid
Core
Managing outbound projects as the interface between clients and project team leaders, focusing on transparent communication and service quality.
Role type
Outbound Team Leader / Service Center Manager
Builds
Outbound projects for external clients
Domain
BPO / Customer Service / Outbound Sales
Required skills
Team leadership, Project management, KPI monitoring, Process understanding, Communication, Escalation management
Preferred skills
Experience in outbound environment, Customer service, Telephonic sales structures
Responsibilities
Conceiving projects in collaboration with teams and clients, Drafting conversation scripts, Monitoring KPIs for productivity and quality, Evaluating results and presenting recommendations, Managing escalations and quality issues
Seniority
Manager, hands-on leadership