NOC Support Engineer
Core
Maintain stable operation of NOC monitoring and reporting infrastructure, provide IT support for NOC workstations, and act as subject matter expert for NOC-supporting applications.
Role type
Senior NOC Support Engineer (Satellite/Telecom)
Builds
Custom interfaces within existing platforms to improve visibility into network status and performance
Domain
Satellite communications, RF engineering, IP/MPLS networking, and network security
Required skills
RF engineering principles, antenna technologies, TCP/IP, IPSEC, BGP, OSPF, MPLS, network security protocols, alarm management, teleport earth station operations, iDirect tools (iBuilder, iMonitor), ServiceNow, SolarWinds, Infoport, Hawkeye/Ixia, SatMonics, Active Directory, DNS, DHCP, SSL, fault detection and resolution, performance reporting, MTTR reduction, SLA compliance, knowledge management, training delivery
Preferred skills
CCNP certification, Cognos or Crystal Reports, Microsoft Office, reporting and analysis tools, additional network monitoring and ITSM systems
Technologies
Active Directory, ITSM, MPLS, Mobile Network, Security, ServiceNow, TCP/IP, Windows, Excel, Hardware
Responsibilities
Maintain stable operation of NOC monitoring and reporting infrastructure; provide dedicated IT support for NOC laptops, desktops, and video display systems; serve as subject matter expert for NOC-supporting applications; design, build, and maintain custom interfaces within existing platforms; enable accurate performance metric and KPI collection; work closely with IT engineering, RF engineering, IP engineering, cybersecurity, operations, and product development; identify, recommend, and implement enhancements to networks and applications; use metrics and trend analysis to reduce MTTR and improve network performance; support knowledge management, coaching, IT service management improvements, and customer reporting initiatives; assist Tier 1 and Tier 2 teams with troubleshooting, escalation, and service restoration; provide backup support to the NOSC Specialist and/or Shift Supervisor; perform network monitoring, device commissioning, service activations, fault detection and resolution, problem escalation, and performance reporting for IP, VoIP, and RF satellite services; act as the technical liaison between the NOC and supporting engineering groups; identify knowledge gaps within the NOC team and develop and deliver training to strengthen team capability and performance
Seniority
Senior, hands-on IC