Kaufmännischer Mitarbeiter Kundenbetreuung (m/w/d)
Hybrid
Core
Customer service and order coordination for a global logistics provider.
Role type
Customer service representative (logistics)
Builds
Order fulfillment and customer support processes
Domain
Logistics
Deliverable
client delivery
Required skills
Customer consultation, order coordination, data management, claims handling, communication, reliability, teamwork, quality focus, accuracy, assertiveness
Preferred skills
A second foreign language
Technologies
Customer relationship management systems
Responsibilities
Handling customer inquiries via phone and email, coordinating and monitoring orders and projects, maintaining customer and order data, managing claims and resolving customer issues, ensuring smooth information flow between stakeholders