Anwenderbetreuer im 1st Level Support (m/w/d)
Core
First-line support specialist for an ERP system and related applications in the insurance industry, providing technical and functional assistance to employees.
Role type
1st Level Support Specialist (ERP)
Builds
Support for ERP system operations and user adoption within an insurance company
Domain
Insurance / Enterprise Resource Planning (ERP)
Required skills
ERP system administration, process analysis, user training facilitation, knowledge transfer, administrative task execution, English communication
Preferred skills
Insurance industry background, analytical thinking, customer service orientation
Technologies
ERP systems, Document Management Systems (DMS)
Responsibilities
Provide first-line support for ERP system and related applications, conduct user training and support system rollouts, analyze user requirements for process optimization, perform administrative tasks within the ERP and DMS, ensure knowledge transfer between departments and users, test new functions and document results
Seniority
Mid-level, hands-on IC