Front Desk
Core
Onboarding and operational training for front desk, guest services, and housekeeping roles in the hotel industry.
Role type
Hospitality operations trainee
Builds
Guest check-in/check-out, VIP services, and room cleanliness standards
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
front desk computer systems, guest room assignment, VIP guest management, housekeeping inspection, cash handling, guest database management, up-selling techniques
Preferred skills
post-secondary hospitality education, experience in ultra-luxury hotels, career growth history
Technologies
front desk computer systems, housekeeping boards
Responsibilities
check-in and check-out procedures, prepare VIP arrivals and assign amenities, inspect guest rooms for compliance, maintain house bank and daily receipts, coordinate housekeeping daily activities, resolve guest concerns