Remote Traffic Tech Support Engineer
Core
Lead and oversee a technical support and field services team for traffic management systems and transportation technology solutions.
Role type
Senior IC traffic system tech support engineer (team lead)
Builds
Customer support processes, procedures, operational standards, and technical documentation for traffic controller systems
Domain
Transportation technology / Traffic management systems
Deliverable
client delivery
Required skills
Team leadership and performance management, Technical troubleshooting and root-cause analysis, Configuration and maintenance of traffic controller systems, Hardware and software support, Relational database support concepts, System architecture familiarity, Technical training delivery, Product feedback integration
Preferred skills
Experience with traffic cabinet setups and field hardware, Knowledge of communications networks, Proficiency with Microsoft Office applications
Technologies
Traffic controller systems, Traffic cabinet setups, Field hardware, Communications networks, Relational databases, Microsoft Office
Responsibilities
Lead and oversee a technical support and field services team, Plan and coordinate support work to deliver high-quality service, Develop and roll out customer support processes and operational standards, Act as escalation point for complex technical issues, Provide technical consultation and application support to customers, Deliver technical training on traffic controller systems, Investigate customer issues and implement corrective actions, Create and maintain technical documentation and user guides, Partner with engineering teams to share product performance feedback, Monitor team performance and operating expenses
Seniority
Senior, hands-on IC with management responsibilities
