Mainframe Operator (Incident Manager)
Core
Support critical incident management and triage across various IT technologies, including mainframe systems.
Role type
Level 1 incident manager (mainframe)
Builds
Incident response workflows and validated job control language
Domain
IT Operations / Mainframe
Required skills
incident triage, job control language validation, Microsoft Teams, Whats Up Gold, Pingdom, PRTG, IBM Mainframe
Responsibilities
Create, escalate, triage, and track customer technology incidents; Support Level 1 incident management for critical incidents; Assist with reviewing and validating mainframe job control language