Customer Service Energiewirtschaft (m/w/d) | Direktvermittlung I Home Office
Remote
Core
Handling customer inquiries and administrative tasks for energy utilities, including contract management, billing, and account changes.
Role type
Customer Service Specialist (Energy Sector)
Builds
Customer service operations and billing administration for energy providers
Domain
Energy Utilities / Customer Service
Required skills
Energy sector process knowledge, contract and billing administration, data entry and management, system proficiency (SAP IS-U, Powercloud, Wilken, Schleupen, kVASy), customer communication
Preferred skills
Experience with specific energy utility systems
Responsibilities
Handling customer inquiries via phone and email, processing contract and billing questions, managing account changes, maintaining customer and billing data, resolving open cases, documenting processes in utility systems