Transaction Support Analyst - TRANAN
Core
Subject matter expert for daily operations in retail natural gas markets, managing billing, system exceptions, and regulatory compliance across multiple states.
Role type
Transaction Support Analyst (Retail Energy Operations)
Builds
Billing systems, operational processes, and regulatory reporting for retail natural gas markets
Domain
Energy (Natural Gas) + Regulatory Compliance
Required skills
SQL, Microsoft Office (Excel, Word, PowerPoint), Regulatory compliance knowledge, Billing operations, Project management, Data analysis, Root cause analysis, Vendor management
Preferred skills
Retail utility experience, Natural gas marketer/supplier experience, Microsoft Teams and Copilot, Advanced database skills
Technologies
SQL, Excel, Microsoft Teams, Copilot, Outlook
Responsibilities
Coordinate with Regulatory, Legal, and Marketing teams on Expanded Markets letter requirements and conduct quarterly audits; Monitor billing and error handling using SQL queries to resolve exceptions; Support user acceptance testing for billing systems; Investigate billing and letter concerns for Consumer Relations; Manage print vendor relationships; Analyze data to identify and implement improvements to billing operations; Develop project plans for system implementations.