Billing Expert
Core
Support the delivery, accuracy, and continuous improvement of billing operations across products and billing environment, ensuring accurate customer billing and resolving complex billing issues.
Role type
Senior Billing Expert (Revenue Assurance)
Builds
Accurate customer invoices, billing system improvements, and revenue assurance processes
Domain
Satellite communications / Telecoms
Required skills
Complex billing system knowledge, Q2C process expertise, Revenue assurance, Stakeholder management, Analytical capability, Process improvement, Billing reconciliation, Data analysis, System testing support, Regulatory compliance
Preferred skills
Oracle BRM experience, Zuora or SAP experience, SQL/Excel/VBA proficiency
Technologies
Oracle BRM, Zuora, SAP, SQL, Excel, VBA
Responsibilities
Support monthly bill runs and end-to-end billing processes, Liaise between IT and Business Operations for system improvements, Monitor billing performance and reconciliation outputs, Support UAT and regression testing for billing releases, Investigate billing discrepancies and disputes, Perform billing reconciliations and revenue assurance activities, Analyse billing data for trends and leakage risks, Support implementation of new products and pricing changes, Collaborate with Finance for month-end reporting, Maintain billing controls and documentation, Support audits and compliance activities
Seniority
Senior, hands-on IC