IT Support Engineer
Core
Provide Tier 1 and Tier 2 IT support for Windows devices, Microsoft 365, and enterprise systems across multiple office locations. (via careerplan.io/jobs/g94b4181-it-support-engineer-at-environmental-restoration-llc)
Role type
IT Support Engineer (Tier 1/2)
Builds
Secure and reliable IT operations for employees
Domain
Enterprise IT / Microsoft Ecosystem
Required skills
Windows OS administration, Microsoft 365 management, Microsoft Intune, Entra ID, hardware lifecycle management, endpoint security, troubleshooting
Preferred skills
Microsoft Commercial/GCC High environment experience, CMMC/NIST 800-171 knowledge, endpoint security and device compliance management, Microsoft certifications
Technologies
Windows, Microsoft 365, Microsoft Intune, Entra ID, SharePoint, Azure, VPN, BitLocker
Responsibilities
Resolve help desk requests and incidents for Windows devices, M365, email, and collaboration tools; Deploy and configure Windows workstations and mobile devices; Administer Entra ID accounts, groups, and access requests; Manage endpoint security controls and device compliance; Support hardware refreshes and device lifecycle initiatives; Prepare accounts and hardware for new employees; Create and maintain technical documentation and knowledge-base articles.
Seniority
Mid-level, hands-on IC