Program Director, Hospital IT Managed Services
Core
Lead delivery of managed IT services across a healthcare client portfolio, ensuring operational excellence and serving as a strategic advisor to health system executives.
Role type
Senior Program Director, Healthcare IT Managed Services
Builds
Managed IT service operations for hospitals and health systems
Domain
Healthcare IT / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Healthcare IT operations leadership, managed services management, cross-functional team leadership, Epic EHR platform knowledge, enterprise technology transformation, service level agreement (SLA) management, program financial management, risk management, executive communication
Preferred skills
Multiple health systems management, ITIL framework expertise, continuous improvement methodologies
Technologies
Epic, enterprise EHR platforms, cloud services, networking, cybersecurity, endpoint management
Responsibilities
Lead delivery of hospital IT managed services ensuring operational excellence; Build trusted relationships with CIOs and IT executives as strategic advisors; Ensure compliance with SLAs and monitor key performance indicators; Manage onboarding of new managed services clients; Provide executive oversight for major healthcare IT initiatives including Epic implementations; Manage program financials, staffing plans, and resource allocation; Drive issue resolution and continuous service improvement; Identify opportunities to expand client relationships through additional services.
Seniority
Senior, hands-on IC with strategic oversight