VoIP Telecom Project Technician / IT Support
Core
Lead and support VOIP deployments, migrations, and troubleshooting within a Microsoft-based environment, serving as a technical resource for client telecom issues.
Role type
Senior IC telecom project technician (hybrid project management and Tier 2 IT support)
Builds
VOIP platforms, SIP trunking, PBX systems, and Microsoft 365/Azure/Windows Server environments
Domain
Telecommunications and IT Infrastructure
Required skills
VOIP systems, SIP trunking, PBX platforms, project management, vendor coordination, IT troubleshooting, Microsoft 365, Azure/Entra ID, Windows Server, Intune, hardware installation, network configuration
Preferred skills
Deployment or migration experience, site cutover management, client onboarding, cybersecurity best practices, user training
Technologies
Azure, Microsoft 365, Windows Server, Intune, SIP trunking, PBX
Responsibilities
Lead and support VOIP deployments and migrations from planning through go-live. Configure, maintain, and troubleshoot VOIP platforms, SIP trunking, and PBX systems. Coordinate with carriers, vendors, and internal teams to keep telecom projects on schedule. Design and document telecom infrastructure and call-flow solutions. Troubleshoot and repair hardware, software, and network issues. Install, configure, and maintain systems in Microsoft 365, Azure, and Windows Server environment. Provide client support as a trusted technical resource. Support cybersecurity best practices to help secure client environments.
Seniority
Senior, hands-on IC
