Technical Support Analyst
Core
Administer SharePoint sites, automate workflows for banking systems, and provide end-user technical support for hardware and software.
Role type
Technical Support Analyst (IT Operations)
Builds
Automated workflows, banking system efficiencies, and supported user environments
Domain
Banking / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SharePoint administration, workflow automation (Power Automate), Active Directory management, hardware support, Windows OS support, Office 365 administration, network basics, cybersecurity monitoring, vulnerability assessment, system deployment
Preferred skills
Banking systems knowledge, Remote Deposit Capture integration
Technologies
Active Directory, Firewall, Hardware Support, Microsoft 365, Network, Office 365, Security, SharePoint, Windows
Responsibilities
Administer SharePoint sites including user access, content oversight, and site structure; Design, build, and maintain automated workflows across banking systems; Deliver technical support for end-user hardware, software, and peripherals; Manage users, groups, and security permissions via Active Directory and Office 365; Monitor antivirus alerts and coordinate patch deployment; Provide basic systems and network support including connectivity monitoring and light firewall tasks; Image and deploy computers using standardized procedures; Install and configure scanners for Remote Deposit Capture.
