L2 System Support Engineer
Core
Provide L2 technical support for software, systems, and hardware environments, acting as an escalation point for complex issues.
Role type
L2 System Support Engineer
Builds
IT support services for identity and payment technologies
Domain
Security technology / IT Infrastructure
Deliverable
client delivery
Required skills
Linux administration, Windows Server administration, Active Directory management, networking troubleshooting, log analysis, firmware installation, hardware diagnostics, documentation, root cause analysis
Preferred skills
Grafana, Prometheus, Loki, Docker, Kubernetes, Bash scripting, PowerShell, ITSM systems
Technologies
Linux, Windows Server, Active Directory, DHCP, switches, LAN, WAN, Grafana, Prometheus, Loki, Docker, Kubernetes
Responsibilities
Resolve escalations from L1 support, install and upgrade software/drivers/firmware, diagnose networking issues, administer Linux and Windows Server environments, analyze logs to identify root causes, document findings and SOPs, lead incident root cause analysis, escalate unresolved issues to L3, support maintenance activities, collaborate with cross-functional teams
Seniority
Mid-level, hands-on IC