Help Desk Support Analyst
Core
First point of contact for technical inquiries across a large enterprise, providing Level I support by phone, email, and chat.
Role type
Tier 1 Helpdesk Support Analyst
Builds
IT service management ticketing system records
Domain
Healthcare IT (via careerplan.io/jobs/g83f3149-help-desk-support-analyst-at-zer04-consulting-llc)
Deliverable
client delivery
Required skills
Active Directory, Windows OS, hardware troubleshooting, network troubleshooting, ITSM ticketing, password management, MFA validation
Preferred skills
Associate degree in IT or CS, 6+ months IT service desk experience
Technologies
Active Directory, Windows, ITSM
Responsibilities
Receive, diagnose, and resolve internal hospital employees hardware, software, and network-access requests; Handle password resets, account lockouts, multi-factor authentication validation, and basic Active Directory permissions; Record incidents and service requests in our IT service management ticketing system; Troubleshoot basic local issues, including PC peripherals, network drops, office software, and standard workstation setups