Mitarbeiter*in Kundendienst / Büromanagement SHK (m/w/d)
Core
Managing the internal service of the heating, ventilation, plumbing, and air conditioning (SHK) customer service department, coordinating service dispatches, and handling customer inquiries.
Role type
Administrative assistant for SHK customer service
Builds
Customer service operations for a mid-sized SHK trade company
Domain
Construction / HVAC / Plumbing / Sanitary
Deliverable
dashboards & analysis
Required skills
Administrative management, appointment coordination, customer care, quotation preparation, contract administration, invoicing, technical understanding of SHK
Preferred skills
Experience in customer service, organizational talent, flexibility, team player, independent work, conceptual approach, customer orientation
Technologies
None stated
Responsibilities
Manage the internal service of the customer service department, coordinate customer service dispatches, handle customer care including appointment scheduling, prepare quotations for customer inquiries, administer and schedule maintenance contracts, prepare customer service orders including ordering goods, create customer invoices after receiving work reports