服务体验（J82801）
Core
Design service systems and processes for e-commerce user and merchant experiences, focusing on optimizing full-link service standards and handling exceptions.
Role type
Senior Product Manager (Service Experience)
Builds
End-to-end service design and optimization for e-commerce platforms
Domain
E-commerce / Service Operations
Deliverable
product features
Required skills
User insight, product strategy, process optimization, exception handling, competitive analysis, project management
Preferred skills
Empathy, cross-functional coordination, stakeholder communication
Technologies
N/A
Responsibilities
Design service systems and processes aligned with user/merchant needs; Identify key elements to improve service experience; Iterate product functions based on market trends; Lead process transformation and solution design.
Seniority
Mid-Senior, hands-on IC
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