Hosted VoIP/PBX Support Technician
Core
Install, configure, and troubleshoot hosted VoIP/PBX business telephone systems and networking infrastructure at customer locations.
Role type
Hosted VoIP/PBX Support Technician
Builds
Business telephone systems and networking infrastructure
Domain
Telecommunications / VoIP
Required skills
Hosted VoIP system administration, SIP troubleshooting, TCP/IP networking, IP phone configuration, business networking equipment setup, customer training, onsite installation, remote support, call quality diagnostics, network troubleshooting (routers, switches, firewalls, VLANs, DHCP, NAT, QoS), telephone number porting, carrier activation, system migration
Preferred skills
Experience with 3CX, RingCentral, Yeastar platforms, structured cabling, supporting multiple customers simultaneously, networking/telecommunications certifications
Technologies
3CX, RingCentral, Yeastar, Yealink, Poly, Grandstream, SIP, TCP/IP, NAT, VLAN, DHCP, QoS
