IT Help Desk/Support Engineer
Core
Full-time IT Help Desk/Support Engineer providing on-site desktop support, system installations, and network troubleshooting for end users in a managed service provider environment.
Role type
Senior IC IT Support Engineer (Desktop & Network)
Builds
Maintains and supports on-premises and cloud infrastructure, workstations, and network connectivity for client businesses.
Domain
IT Services / Managed Service Provider (MSP)
Required skills
Microsoft Windows Support, Desktop Support, Hardware Installation, Network Troubleshooting, Domain Configuration, Ticketing System Management, Background Check Clearance
Preferred skills
Email Migration Support, Network Administration, Office 365 Administration, Windows Server, Exchange, SharePoint, Terminal Server
Technologies
Cisco, Microsoft 365, Office 365, Windows, Azure, Firewall, VPN, SonicWall, Fortinet, Meraki
Responsibilities
Install, update, and manage systems; format, install, configure, maintain, and troubleshoot desktop and laptop computers; coordinate with vendors to resolve issues; install or replace hardware components; configure and troubleshoot domains, user accounts, and software accounts; configure, test, and troubleshoot wired, wireless, and other network connections; support firewalls and routers; troubleshoot VPN connectivity; track work using ticketing system; use remote management tools; support on-premises and cloud backup services, security, and disaster recovery; perform field service, installations, and cabling work.
Seniority
Mid-level, hands-on IC