Technology Support Lead - Problem Management & Governance
Core
Lead end-to-end problem management and governance for application and infrastructure services, utilizing enterprise-authorized AI to improve incident triage and operational stability.
Role type
Senior IC problem management lead
Builds
Operational stability and resilience for full-stack technology systems
Domain
Financial services / IT Operations
Deliverable
production ML models
Required skills
Problem management, Root cause analysis, ITIL framework, Observability, Risk management, Stakeholder management, AI validation, Cloud infrastructure, Incident trend analysis, Corrective action planning
Preferred skills
Site Reliability Engineering, Operational Excellence, Post-incident reviews, AIOps, ITIL certification
Technologies
AI, Cloud, ITIL, Security
Responsibilities
Lead end-to-end problem management from identification to closure; Guide team adoption of enterprise-authorized AI with human validation; Analyze incident trends to identify systemic problems; Facilitate root cause analyses and post-incident reviews; Define and report problem management metrics; Identify operational risks and coordinate mitigation actions.
Seniority
Senior, hands-on IC
