IT Support Analyst
Core
Provide timely desk-side and remote support for desktops, laptops, mobile devices, printers, scanners, copiers, and other peripherals in a fast-paced legal environment.
Role type
IT Support Analyst
Builds
Maintains technology infrastructure for attorneys, paralegals, and administrative staff
Domain
Legal services / IT Operations
Required skills
Windows OS support, macOS support, Android support, iPhone support, Microsoft 365 administration, legal document management systems, iManage, case management software, eDiscovery tools, audiovisual equipment setup, desktop hardware upgrades, data security protocols
Preferred skills
Law firm or professional services setting experience
Technologies
Android, macOS, Microsoft 365, Windows, iManage, Office 365
Responsibilities
Support and troubleshoot legal applications including document management systems, Install and configure operating systems and standard office applications, Set up and configure audiovisual equipment for conference rooms and depositions, Assist with special projects including desktop hardware and software upgrades, Help maintain data security and client confidentiality
Seniority
Mid-level, hands-on IC
