IT Help Desk Technician - Sedro Woolley
Core
Frontline IT support technician managing help desk tickets, device setup, and user account administration for a manufacturing company.
Role type
IT Help Desk Technician
Builds
IT support services for Windows 11 devices, mobile devices, and internal platforms
Domain
Manufacturing / Industrial
Required skills
Active Directory, Microsoft 365, Entra ID, Exchange Online, Windows 11 support, mobile device provisioning, SolidWorks/PDM troubleshooting, network cabling, Microsoft Intune, PowerShell
Preferred skills
Microsoft Intune, Ubiquiti UniFi, ERP user configuration, PowerShell automation, CompTIA A+, Microsoft Fundamentals, CUI awareness
Technologies
Active Directory, Azure, ERP, Hardware Support, Microsoft 365, Microsoft Intune, Mobile, Network, PowerShell, Windows, Office 365, Cloud
Responsibilities
Manage and resolve incoming support tickets via remote monitoring platform, provide in-person and remote technical support for Windows 11 devices, set up and support iPhones, handle employee onboarding and offboarding, install and troubleshoot SolidWorks and PDM, administer Exchange Online shared mailboxes, support Microsoft Entra ID, assist with backups and data migrations, troubleshoot Ubiquiti UniFi network equipment, install and maintain network cabling, maintain hardware and software asset records, create IT documentation, escalate complex issues.
Seniority
Entry to Mid-level, hands-on IC