Technical Support Specialist - Tier 1-2
Core
Provide Tier 1 and Tier 2 technical support for Windows systems, hardware, software, mobile devices, and networks for client organizations.
Role type
Technical Support Specialist (Tier 1-2)
Builds
IT support services for construction and field-service clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, Active Directory, Microsoft Entra ID, hardware troubleshooting, networking basics, VoIP, script automation, root-cause analysis
Preferred skills
CompTIA A+, Network+, ITIL Foundation, CCNA, Microsoft certifications, iOS/iPadOS/Android MDM, Microsoft Intune
Technologies
Active Directory, Android, Azure, Cloud, Hardware, ITIL, Microsoft 365, Microsoft Intune, Mobile, Network, Security, SharePoint, TCP/IP, VPN, Windows, iOS, Office 365
Responsibilities
Respond to and resolve Tier 1 tickets (password resets, account lockouts, printer issues, basic software installs); diagnose and resolve Tier 1–2 issues across workstations, mobile devices, and network devices; install and configure routers, switches, firewalls, and VoIP systems; administer on-premises Active Directory and Microsoft Entra ID; manage backup jobs and perform test restores; travel locally for on-site support and equipment recovery; serve as IT liaison for construction and field-service clients during projects.
Seniority
Entry-level to Mid-level, hands-on IC