Program Manager, Oracle Health Support Ops
Core
Drive strategic and operational initiatives to improve Oracle Health support delivery, process quality, and customer experience.
Role type
Senior Program Manager (Operations & Process Improvement)
Builds
Operational excellence programs, standardized support workflows, and improved customer service outcomes for Oracle Health.
Domain
Healthcare Technology / IT Service Management
Required skills
Process improvement, root-cause analysis, cross-functional leadership, operational auditing, stakeholder management, strategic planning, risk management, data analysis, change management, program ownership
Preferred skills
Experience with Oracle Health solutions, background in Application Management Services (AMS), ability to lead without formal authority, comfort with ambiguity
Technologies
Oracle Health tools and support environment
Responsibilities
Define and execute strategic operational initiatives from problem identification to implementation; partner with Support Delivery leaders, Client Operations, and Engineering teams to identify gaps; drive process improvement and operational excellence efforts; assess and audit operational processes for controls and risks; analyze challenges to develop actionable improvement plans; establish, document, and measure best practices; develop metrics and reporting for process effectiveness; support high-priority escalations and cross-functional coordination; communicate program status and outcomes to senior leadership.
