Quality Operations Manager
Core
Own and scale the company's Quality Assurance Framework to transform QA from reactive support into a proactive, centralized quality management function, ensuring consistent delivery across AI-powered image post-production solutions and operational teams.
Role type
Senior IC Quality Operations Manager
Builds
End-to-end Quality Management Framework, standardized SOPs, and scalable quality processes for global brands.
Domain
Technology-enabled services / AI-powered image post-production
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Quality Management System design and scaling, cross-functional change leadership, operational data analysis, root cause identification, customer requirement translation, team leadership and capability development, process standardization, stakeholder influence
Preferred skills
Six Sigma, Lean, or similar process improvement certification, structured problem-solving methodologies
Technologies
N/A
Responsibilities
Define and enforce quality standards, SOPs, and internal SLAs; lead quality audits and cross-functional alignment; manage quality issue escalation frameworks and corrective actions; oversee quality performance for enterprise accounts; lead, structure, and develop the QA team
Seniority
Senior, hands-on IC