Projektmanager (m/w/d) Outbound-Team / Service-Center
Hybrid
Core
Managing Outbound projects as the interface between team leaders and clients, focusing on process conception, script design, and performance monitoring.
Role type
Project Manager (Outbound/Service Center)
Builds
Outbound projects and service center operations
Domain
Customer Service / Outbound Sales
Required skills
Project management, Outbound experience, Process understanding, KPI analysis, Communication, Escalation management
Preferred skills
Experience in customer service or telephonic sales structures
Responsibilities
Conceiving projects with teams and clients, designing conversation scripts, monitoring productivity and quality KPIs, managing escalations, reporting and presenting recommendations
