IT Service Engineer L2/3
Core
Primary point of contact for incoming client requests, diagnosing and resolving advanced technical issues independently across Windows, Microsoft 365, networking, and security. (via careerplan.io/jobs/g4ca95fc-it-service-engineer-l23-at-northern-hills-technology)
Role type
Senior IC IT Service Engineer (L2/3)
Builds
Client IT environments including workstations, servers, cloud/on-prem migrations, and security configurations.
Domain
Managed Service Provider (MSP) / Corporate IT
Required skills
Windows 10/11 administration, Windows Server administration, Active Directory, Group Policy, Microsoft 365 administration, Exchange Online, Entra ID, Intune, SharePoint, Teams, cybersecurity tools (Zero Trust, PAM, MDM, MDR, EDR, SIEM, SOC), LAN/WAN architecture, DNS, DHCP, VLANs, firewalls, switching, routing, Wi-Fi, VPN configuration, PSA/RMM tools, ticket management, root cause analysis, patch management, backup monitoring.
Preferred skills
Microsoft Modern Desktop Administrator Associate, Microsoft 365 Administrator Expert, Azure Administrator Associate (AZ-104), CompTIA Network+, CompTIA Security+, hands-on experience with industry-leading PSA/RMM/documentation tools.
Technologies
Active Directory, Azure, Cloud Support, LAN, Microsoft 365, Network, Security, SharePoint, VPN, Windows, Office 365, REST
Responsibilities
Diagnose and resolve client technology issues independently at first contact; manage tickets from intake through resolution; perform workstation imaging and deployment; administer servers and manage cloud/on-prem migrations; review and remediate alerts from RMM, EDR, SIEM, and security monitoring tools; deploy and audit MFA and conditional access policies; oversee patch cycles and automated remediation scripts; maintain configurations, network diagrams, and documentation in IT Glue; monitor and tune service delivery platforms to reduce alert noise; identify cross-client patterns and risks; communicate client expectations and provide updates on high-visibility issues.
Seniority
Mid-Senior, hands-on IC