Technical Support Specialist – Aviation
Core
Provide technical support, troubleshooting, and order processing for digital engine-monitoring instruments used in private aircraft.
Role type
Technical Support Specialist (Aviation Instruments)
Builds
Digital engine-monitoring instruments for private aircraft
Domain
Aviation / Aerospace instrumentation
Deliverable
client delivery
Required skills
Electronics troubleshooting, A&P maintenance knowledge, automotive mechanics knowledge, professional writing, customer service
Preferred skills
Technical support experience, technical writing experience, customer service experience
Technologies
Digital engine-monitoring instruments
Responsibilities
Respond to customer inquiries via phone and email regarding instrument problems and product questions; guide customers and installers through troubleshooting and installations; process incoming orders; act as liaison between customers and the repair department; document repair details and provide installation instructions; attend aviation trade shows as needed.