End User Systems Analyst
Core
Support desktop and end-user technologies across hardware, software, VDI, and systems administration for a healthcare client.
Role type
Senior IC systems analyst (end-user technologies)
Builds
Desktop hardware/software solutions, VDI/Citrix environments, and system implementations
Domain
Healthcare IT / Desktop & Systems Administration
Required skills
Windows OS administration, Active Directory, DNS, DHCP, VDI/Citrix, thin clients, peripheral management, system design, capacity planning, configuration management, troubleshooting, documentation
Preferred skills
A+, MCSA, MCSE, System Center, antivirus, encryption, backup/restore, disaster recovery, HIPAA-regulated environment support
Technologies
Windows, Active Directory, DNS, DHCP, VDI, Citrix, System Center
Responsibilities
Plan, install, integrate, test, and validate desktop hardware and software solutions; Provide support and troubleshooting for Windows environments, Active Directory, DNS, DHCP, SSO, patching, printers, scanners, and other peripherals; Support desktop and thin client environments, VDI/Citrix, profile management, application/version control, and software licensing; Resolve escalated hardware and software issues while coordinating resources through resolution; Participate in change, release, incident, capacity, configuration, and architecture management; Support disaster recovery and business continuity solutions, including testing, documentation, backup, and restore processes; Participate in technology projects, system evaluations, implementations, integrations, and upgrades; Develop and maintain technical documentation and contribute to the department knowledge base; Identify opportunities to improve systems, processes, and end-user support; Manage multiple assignments while balancing priorities, deadlines, and resources; Partner with technical teams and business stakeholders to communicate issues, solutions, and project updates
Seniority
Mid-level to Senior, hands-on IC