Sachbearbeiter Kundenservice (m/w/d)
Core
Customer service specialist handling logistics inquiries, shipment tracking, and claims for a global logistics provider.
Role type
Customer Service Representative (Logistics)
Builds
Customer communication and order processing for international transport and logistics services
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Customer service, problem-solving, logistics process understanding, German (fluent), English (good), MS Office, structured work
Preferred skills
Additional languages, team collaboration
Responsibilities
Manage a fixed customer base, handle complaints and inquiries, conduct shipment investigations, coordinate with internal and external partners, ensure timely order processing
Seniority
Entry to Mid-level, individual contributor