Tier 1 IT Support Technician
Salary: $41,600 - 54,080 per year
Requirements:
We require at least 1 year of Managed Service Provider experience. We expect a minimum of 2 years of professional IT support experience. We look for strong troubleshooting and problem-solving abilities. We need hands-on experience supporting Windows 10/11 and Microsoft 365. We require working knowledge of networking basics, including TCP/IP, DNS, DHCP, and VPNs. We expect familiarity with Active Directory and Microsoft Entra ID. We value excellent communication and customer service skills. We need the ability to juggle multiple priorities in a fast-paced environment. A valid drivers license and reliable transportation are required for onsite client visits. Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or similar are preferred.
Responsibilities:
We troubleshoot and resolve issues with Windows desktops, laptops, and servers. We support Microsoft 365, Azure AD/Entra ID, Intune, and Active Directory environments. We provide remote phone support through our remote access tools. We travel onsite to support clients across the Colorado Springs area. We take part in IT initiatives such as workstation rollouts, network enhancements, and cloud migrations. We diagnose and resolve networking problems. We document all work accurately in our PSA/ticketing system. We collaborate with senior engineers while independently handling assigned tickets. We deliver exceptional customer service and communicate clearly with clients. We contribute to improvements in client environments and internal processes.
Technologies:
Active Directory Azure Cloud Support Microsoft 365 Network Security TCP/IP Windows Office 365 Hardware
More:
We are Blue Logic Solutions, a growing Managed Service Provider serving businesses throughout Colorado. Based in Colorado Springs, we offer a full-time, in-person role with a varied mix of remote support, onsite service, and project work. We provide competitive pay based on experience, paid time off, paid holidays, a 401(k) retirement plan, tuition reimbursement, and ongoing training and certification opportunities. We are a supportive team that values integrity, excellence, customer service, and professional growth, and we offer real advancement potential within a growing MSP.
last updated 29 week of 2026