Technical Support Specialist - POS & Payments
Core
Provide technical support to business owners by troubleshooting POS systems, payment terminals, networking, and connected hardware via phone, chat, and email, with occasional local field installations.
Role type
Technical Support Specialist (POS & Payments)
Builds
POS systems, payment terminals, printers, scanners, and network-connected equipment for retail, restaurant, and convenience store clients.
Domain
Retail technology, point-of-sale systems, payment processing, and networking.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT troubleshooting, networking fundamentals (IP, routers, Wi-Fi, Ethernet), hardware/software integration, customer communication, problem-solving, independent work, physical labor (lifting, ladder use, cabling)
Preferred skills
POS system experience, payment processing knowledge, field technician experience, low-voltage cabling, SaaS support
Technologies
Windows, Ethernet, POS systems, payment terminals, routers, diagnostic tools
Responsibilities
Troubleshoot POS systems, payment terminals, printers, and scanners; diagnose networking and connectivity issues; configure software and back-office systems; set up Windows PCs and network devices; provision and test equipment before deployment; assemble hardware kits; document issues and collaborate on escalations; assist with local installations and field service.
Seniority
Individual Contributor, mid-level
