Field IT Support Technician
Core
Provide hands-on technical support, troubleshooting, and repair for hardware, software, and connectivity at customer and branch locations.
Role type
Field IT Support Technician
Builds
On-site troubleshooting and repair support at customer locations
Domain
IT Support / Field Services
Required skills
Windows OS, Microsoft 365, Active Directory, networking fundamentals, hardware support, printer/scanner/mobile device support, cabling installation, system patching, inventory management
Preferred skills
CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate
Technologies
Active Directory, Microsoft 365, Windows, Office 365, Network Security
Responsibilities
Install, set up, and maintain desktops, laptops, printers, mobile devices, and network hardware; diagnose and resolve hardware, software, OS, and connectivity issues; configure and support Windows, Microsoft 365, email platforms, and business applications; set up, troubleshoot, and maintain wired and wireless network connections; install, terminate, and test network cabling; carry out system upgrades, patching, and preventive maintenance; record service actions, work orders, and technical resolutions; provide customer service and train end users; escalate complex issues; manage IT equipment inventory; travel frequently to customer or branch sites.
Seniority
Entry to Mid-level, hands-on IC
