Abteilungsleitung Mitgliederverwaltung & zentrale Dienste (m/w/d)
Core
Managing member administration and central services for a non-profit organization, including data management, member support, and team leadership.
Role type
Department Head, Administrative Services
Builds
Member data systems, service processes, and team operations for the Malteser Hilfsdienst
Domain
Non-profit / Social Services
Required skills
Member data management, team leadership, process optimization, Microsoft 365 proficiency, administrative organization, reporting, stakeholder communication
Preferred skills
Management or organizational development training, experience with administrative software
Technologies
Microsoft 365, administrative software
Responsibilities
Lead annual employee interviews, manage team workload, coordinate departmental processes, ensure quality assurance, create annual reports for management, handle member data entry and support, manage phone center operations, process travel and accommodation bookings
Seniority
Manager, hands-on leadership