Technician
Core
Provide first-line technical support to end users via phone, email, remote access, and on-site assistance, focusing on Windows OS, Microsoft 365 applications, and basic network troubleshooting.
Role type
Junior IT Help Desk Technician
Builds
IT support services for end users
Domain
IT Support / Enterprise Services
Deliverable
client delivery
Required skills
Microsoft Windows 10/11 support, Microsoft Office 365 support, basic network troubleshooting, VPN support, internet connectivity troubleshooting, hardware and software troubleshooting, user account configuration
Preferred skills
CompTIA A+ or N+ certification, Microsoft certifications, Active Directory experience, remote support tools experience
Technologies
Microsoft Windows 10/11, Microsoft Office 365, Active Directory, VPN tools, remote support tools
Responsibilities
Install, configure, and troubleshoot Microsoft Windows operating systems; Troubleshoot hardware, software, and printer-related issues; Assist users with VPN and remote access connectivity; Perform basic network troubleshooting including Wi-Fi and internet issues; Escalate complex technical issues to senior technicians; Maintain accurate records of support requests and resolutions
Seniority
Junior, entry-level IC
