Technical Support Analyst
Core
Providing on-site technical support for AV hardware, Microsoft Teams environments, and live production events for executive leaders and global offices.
Role type
Senior IC AV Technical Support Analyst
Builds
Seamless communication experiences for meetings, live events, and collaboration tools
Domain
Corporate IT / Audio Visual / Unified Communications
Deliverable
physical/clinical work
Required skills
Microsoft Teams administration, AV hardware troubleshooting, Crestron platform operation, digital audio mixing (Dante), Vmix/BlackMagic Studio operation, event logistics management, heavy equipment handling, incident tracking and reporting
Preferred skills
Biamp audio processing knowledge, live production event management
Technologies
Microsoft Teams, Neat Bars, Poly, Crestron, Biamp, Dante, Vmix, BlackMagic Studio Cameras
Responsibilities
Transport, set up, and dismantle AV equipment for events; test AV systems pre-event to ensure operational readiness; provide high-quality VIP support to executive leaders; manage escalated incidents and service requests; collaborate with UCC Operations and Engineering teams; adapt to changing event situations independently.
